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Terms and Conditions

1. User Agreement

By visiting and / or using the order and save.com.au website associated services and functionality (the website) you agree to be bound by this user agreement.

This agreement is formed between you and order and save.com.au Pty. Ltd. A.B.N. 62 155 326 891 of 9--13 Wilson Avenue Brunswick Vic Australia “us” “our” “we” “user” “member” “visitor” means anyone who visits this website.

If you do not agree to any provisions of this agreement, you must not use the web site.

We reserve the right to make changes to this agreement from time to time at our sole discretion. By continuing to use the website, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavor to alert you to any significant changes. Never the less, you should check our published agreements and policies from time to time to acquaint yourself with a current version.

2. Registration

In order to make purchases and access some features of the website, you will need to be a registered member.You may not use another members account without permission.

When registering to become a member and activate an account, you must provide personal information such as a name and address and a valid email address. You agree to provide accurate and complete information and to keep this information current.

You are solely responsible for the activity that accures on your account, and you must keep your account password secure.

If you suspect or become aware of any unauthorized use of your account, or that your password is no longer secure, you agree to notify us immediately.

3. Legal Capacity

By making an on-line purchase you accept these terms and conditions and acknowledge that you are

* are over eighteen (18) years of age, and / or
* are entering into a legal contract with us.

Should we suffer any loss or damage, as a result of a transaction entered into by a minor, we reserve the right to take legal action and seek compensation for such losses from the parents of guardians of the minor who caused the order to be placed.

4. Supply of services to you / Termination

We may in our sole discretion terminate your account or restrict your access to the website. If we do this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. We will not be liable to you or any third party for doing so.

We may stop (temporarily or permanently) providing access to the website to you, or to visitors or members generally, at our discretion and without prior notice to you.

5. Credit Card fraud, protection and prevention procedures.

While Order and Save Pty. Ltd employs Secure Sockets layout (SSL) technology software for its transactions with our customers, order and save will not be responsible for any damages, consequential losses, )(whether direct or indirect) suffered by customer who’s credit card is fraudulently used or is used in an unauthorized manner.
When you place your order via a credit card or any gateway way merchant facility, you may be sent an email from our fraud prevention officer requesting further information, such as a copy of your credit card and driver’s license for identification. After verification, this information will be destroyed.

IN THIS CASE UNTIL YOUR ORDER HAS PASSED INTERNAL FRAUD PREVENTION PROCEDURE CHECKS YOUR ORDER WILL REMAIN ON PENDING STATUS. IF YOU DO NOT PROVIDE THE REQUESTED INFORMATION WITHIN 7 DAYS, YOUR ORDER WILL BE CANCELLED AND YOUR PAYMENT WILL BE REFUNDED BACK TO THE METHOD IN WHICH YOU PAID.

These information requests are sent to help protect credit card and pay pal account holders from online fraud.

6. Use of services to you

You understand and agree that any suspect fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

You agree that you will not engage in any activity that interferes with or disrupts the website or the service and networks that hosts the website.

You agree not to access (or attempt to access) any part of the website by any means other than through the interface provided by us.

You agree not to use, copy, distribute or commercialize content except as permitted by this agreement , by law or with our prior written consent.

7. Information on this website

Information about products (ie goods and service) on the website is based on material provided by suppliers and product manufacturers.

You understand and agree that we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us.

You agree to make your own inquiries to verify information provided and to assess the suitability of products before you purchase.

Registration for Order and Save is optional. All information provided when registered for order and save services, including name address, email address and telephone number can be viewed, modified or deleted at any time by going to the (your account) area of the site.

8. Orders

You may place an order by filling in the order form on the order and save web site and click the submit my order button. When you place your order we will issue you with an order number. We will do this by email. By placing an order, you make an offer to us to purchase the products you have selected based on our terms and conditions.

We will confirm acceptance of your order once an email has been sent to you confirming goods you have ordered. Attached to the email will be your tracking number so you can track your parcel through Australia Post.
GST

All purchases made through Order and Save are inclusive of GST.

9. Price

Prices are current at time of display but are subject to change.

10. Payment

Order and save currently accepts Pay Pal, Pay Way, Visa and Master card. Payment processing will not begin until we receive all the information we need. Orders placed on a weekend or public holiday, will not begin payment processing , until the next business day. Business days are Monday through to Friday, excluding public holidays ( varied in different states) We process credit card and gateway payments after you hit the submit order button. All payments must be received in full prior to dispatch. If your payment is not received or declined by your bank or credit card issuer we cannot hold product against your order. We are unable to accept credit cards issued by banks outside of Australia. You may be required to provide further identification for additional security reference checks. We retain ownership of goods until payment is received in full.
Risking goods, such as loss or damage, passes to you upon delivery.

11. Shipping

SHIPPING

Australian Shipping - $8.95 Flat Rate

*Some states may incur an extra $1

This Flat shipping rate applies to all orders with a maximum of 18 kg

Orders exceeding 18kg will be charged on a per kilo basis over and above the maximum rate [18 kg ]

At Order and save  we despatch and deliver your products super fast around Australia from our Melbourne facilities. We charge a flat rate of $8.95 for all orders Australia wide. (Some states may incur an extra $1)  We urge you to  take advantage of this offer,and buy as many items as you like in one purchase.

Our mission is to dispatch your order the same day. ( orders must be in and paid for in full by 11.am Melbourne time ) Delivered to you within 1-3  days . The estimated delivery times are in business days. (Monday through Friday) excluding public holidays with relevant variances on different states.

Subject to this agreement, we will supply to you the products shown on your order confirmation.

You do understand however we will use our best endeavors to meet stated time frames for despatch and delivery, however many factors can affect these time frames and we cannot guarantee that they will always be met.We do not allow personal pick ups.

Unless otherwise agreed by us, we will delivery your products to the address indicated on your order confirmation.

If no –one is available to take delivery of your products, our carrier ( Australian post e parcel) will leave a card so you can pick – up your product from your local post office.

12. Refunds

A return authorization (RA) number is required for replacement products and refunds. Where customer service has provisionally determined that a product is defect, customer service will issue you with an RA. Products cannot be returned without an RA. The product should be returned to Order and Save within 30 calendar of the issuance of the RA. Where possible, all products should be packed in the original unmarked packaging.

Products must be returned whenever we agree to provide you with a refund or replace the product. Where you receive a defective product, by Australia Post E Parcel, customer service will email you a PDF voucher container an RA which you must affix to the product. Order and save will pay for returned items automatically if you notify us of your claim within 30 days of delivery. You must them take the product to an Australia Post office for return.

13. Change of mind /returns / store credit

Customer satisfaction is our number one priority.

Your satisfaction is our number one priority. (However please choose carefully as we do not refund or exchange simply because you changed your mind or the product was not what you expected.

However, if you wish to return products in their original packaging and in saleable condition, we will provide you with a credit card refund less delivery fee. Please contact us via customer support centre to obtain a return authority number as no returns can be accepted without one.

We will only provide you with a credit when we receive the return product. Return postage is at your expense.

14. Indemnity

You will at all times indemnify, and keep indemnified, us and directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) All liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.

15. Force majeure

We shall not be liable for any delay in performing any of our obligations under this agreement if such delay is caused by circumstances beyond our reasonable control.

16. Changes to our policy

From time to time it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time. Amendments or replacements of the privacy policy will be posted on the website.

17. Our use of cookies.

A cookie is a small piece of text that is placed with the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Cookies may record information about your visit, include the type of browser and operating system you use, the previous site you visited, your service IP address, the pages you access and the information downloaded by you. While the anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitorising service provider to improve our services, and no time can we personally identify you as a source of that data.

18. Changes to Products.

We and any other persons involved in the management of this website may make changes in the products described, and to other content of this website, at any time without notice.

We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. We make no representations about the suitability of this information; it is provided “ as is without warranty of any kind”